Tuesday, March 8, 2011
Well, it only took six months of back and forth, but we've finally prevailed in our fight with the Shangri-La Hotel...
To refresh your memory of the nightmare that was our honeymoon stay at the hotel, here's Funny Complaint Letter #4 to the Shangri-La Hotel Cairns.
The hotel ignored my first complaint letter, stalled for several months over my second one because a key manager was on holidays, then tried blaming us, then offered for us to return to their hotel. Not only do we have zero need to travel back to Cairns so soon, but as if we'd really want to after the last experience! The last straw was their "take it or leave it" attitude when I was offering a reasonable alternative to settle the dispute (ie to stay in their Sydney property instead).
Finally, I got back to our travel agency, Phil Hoffmann Travel, who were most helpful in sorting out the whole sordid affair. Full points to them!
The outcome? A $250 refund for our first night's stay and us vowing to never darken the door of the Shangri-Blah ever again!