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Wednesday, September 1, 2010

Funny Complaint Letter #4

Our honeymoon accommodation left a little to be desired...

Dear Shangri-Blah Hotel,

We write to advise that when Mick Jagger sang that he couldn't get no satisfaction, he must have been describing your hotel.

Booking the Shangri-La Cairns for Monday 23 - Sunday 29 August 2010, we had high expectations, given its luxury reputation, price tag and the fact we indicated we were honeymooners when booking.

The impression left by your hotel was so far below our expectations, it was crowned World Limbo Champion 2010.

Picture this: we arrive at 1pm for check-in, decidedly un-fresh from our red-eye flight from Adelaide. We are told our room is not ready and to return at 2pm (fair enough, that's the official check-in time). We return at 2pm to be told your computer system has crashed and housekeeping is behind schedule. We wait TWO AND A HALF HOURS and watch the 50 or so other customers milling around served ahead of us until we are among the last couple of room refugees left. Let me tell you, this sucked harder than a high-class call girl.

We approach reception, who claim to know nothing of our honeymoon bonus, but finally our room is ready. On trudging to the ends of the earth, we discover no, housekeeping needs another 20 minutes with our room. The fellow toting our luggage, Max, rings downstairs and when he asks to speak with Aurelie on the desk, is met with confusion about who she is (what the hell?). On returning to the front desk, we ask to speak with the manager. Javier materialises and leads us into the Horizon Club lounge, seeming to think this is a special treat, rather than something we are already entitled to with our room rate. He promises we will be compensated in some way and that our room will be ready in 10 minutes. Twenty minutes later, it is, after we have asked to speak with Javier again and are assured this will happen.

Javier and the promised compensation never arrive. Our honeymoon champagne and cheese bonus rock up the next day at a very inconvenient time for us (we were, ahem, indisposed).

Amidst all this bumbling, the ONE shining light in customer service was Max on the baggage/concierge desk. He was entirely understanding and helpful, giving us excellent restaurant recommendations when requested.

Given the fact our first night at your hotel was entirely ruined, we request that, at the least, you refund our room rate for that night. However, if you would like to convert us from thoroughly dissatisfied customers to the kind of disciples that sing your praises at every opportunity, you could always surprise us by showing exemplary customer service now and go above and beyond. Now is your chance to redeem the name of Shangri-La in our eyes and those of our friends. We hope to hear your response in 7 days detailing how you will resolve this matter.

Cairns is a truly lovely destination and it is unfortunate our trip was marred by the poor service we experienced.

Yours sincerely,

Angry at the Shangri
aka Rebecca Doyle and Adam Douglas



  1. oh I would be so mad! I am a new follower and I would love a follow back plus check out all my giveaways!!

  2. I am your newest follower from Thirsty Thursday. Drop over and follow me back please :). Have an awesome day,

  3. Hi guys,

    Thanks for visiting. : ) I am now following you back.

    Yep, we were fuming. Will be interesting to see what response we get from the hotel!

  4. Great Blog LOVE THE PIC ABOVE :) I'm a new follower from Thirsty Thursday Blog Hop. Have a sweet day.

  5. Hello I am a new follower from TT. I would love a follow back at

  6. OMG!! I LOVE that picture!!
    I found you through one of the blog hops, I am your newest follower now :)
    Have a great day.

  7. I think you were probably more polite than me. I wouldn't have let Javier out of my sight until I was THOROUGHLY compensated for what was owed to me. I'm just that way sometimes!

    New Follower through Thirsty Thursday!

  8. LOVE your picture! lol
    Following from bloghop...would love to have you follow back!
    Check out my CSN $35 gift certificate giveaway.

  9. Just stopped by to check out your blog. Found you through the Thirsty Thursday blog hop and am your newest follower. Hope you can come follow back...lots of ecofriendly giveaways and some great coupons, recipes, and freebies you might enjoy!


  10. Visiting from the Blog Hops! I love your site. I can't wait to get to know you better. Stop by when you get the chance. I have a Meet Me Monday blog hop and I would love if you could join in. It lasts all week long. Hope to see you then!

  11. Hey there,

    New follower from Thirsty Thursday Blog Hop. I like this blog, I've always wanted to enter a giveaway, but never got the chance. Please come by whenever you get a moment and visit my blog as well.

    Thanks alot,
    The Things We Find Inside

  12. Hahaha, yeah I loved the pic as well. I found it and I was like "Perfect!".

    I'm still waiting for a reply from the hotel. Poor form!

  13. Hello, I just found your awesome blog from Design it chic. Your profile pic caught my eye.
    I'd love if we would follow one another.

    Happy Friday!

  14. Stopping by to thank you for the follow and to return the same.
    Love your blog title!!

    Nice to meet you and have a good day!


  15. Hi there.. following you via GFC now; came from Blog Hop Friday
    would love a visit back at

  16. following you from a friday blog hop! love your blog already :) this is hilarious and i would love to know the response received!


  17. Still no response from the Shangri. I will follow up though -- I'm like a dog with a bone!

    Betty, Mel and April, I am now following you back. I had trouble with your Google Friend Connect, so am following via Facebook.

    Thanks for visiting, guys!

    ~ Becks